Accessibility

Planning Your Visit.

Sensory-Friendly App

Prepare for your visit to MOXI with our sensory-friendly app, Access MOXI, designed for visitors with autism and sensory processing disorders. Access MOXI is helpful for anyone who will benefit from previewing the museum and preparing for their visit. Access MOXI runs on both the iOS and Android platforms. Download the app for free from the Apple App Store or Google Play.

Parking

MOXI has two accessible parking spaces behind the building off Kimberly Street. In addition, there are accessible spaces in City Lot #13 at the train station, adjacent to MOXI. Additional information about getting to MOXI and parking is available here.

Entrance

Enter the museum at the front entrance at 125 State Street. There is an accessible walkway along the north side of the museum (between the museum and the railroad tracks) from our accessible parking spaces to the front entrance. Once inside the museum, pay for admission or check in with a MOXI guest services staff member at the front desk. Then you are ready to go and explore!

Accessibility Resources

The front desk at the museum entrance has resources to help with accessibility. We have sensory backpack kits available to check out at the front desk on a first-come, first-served basis. These backpacks are designed to make a visit to MOXI more enjoyable for visitors with sensory needs. Sensory backpack kits include: noise reduction headphones, fidget toys, sunglasses, and “if lost please call” wristbands. Sensory backpack kits are free for visitors. There is also a wheel chair to assist with mobility available on a first-come, first-served basis. You will need to leave a valid driver’s license at the front desk while using any of the accessibility resources.

Personal Care Attendant Policy

A paid Personal Care Assistant (PCA) accompanying a visitor with a severe disability, who needs the PCA’s assistance due to that disability, qualifies for free admission. The guest may request free admission for the PCA at the museum’s front counter. If the guest is a MOXI Member, the PCA does not count as one of the Member’s guests.

General Information.

Museum Floor Plan

The museum has three floors accessible by an elevator and two staircases. The third-floor rooftop Sky Garden is a quiet, outside place with views of the city, mountains, and ocean. Sunglasses are recommended for bright, sunny days.

Sensory Information

MOXI is a place alive with sounds. In addition, the railroad tracks are next to the museum and it can be loud when the train passes by. Some exhibits, especially in the Bridge and Interactive Media Theater may have intense visual and auditory stimulation. We recommend bringing sound-reducing earplugs/earphones or we can lend you a sensory backpack kit at the admission counter. Check the Access MOXI app for a map of quieter places in the museum or ask a staff member for assistance.

Crowds/Busy Times

The busiest times at MOXI are mornings during the school year, when the museum hosts school group field trips. MOXI is also busy during the summer months and school breaks in winter and spring. The museum usually quiets down towards the end of each afternoon. Sunday mornings can also be quiet times.

Accessible Restrooms

There are accessible restrooms on each floor of MOXI. On the first floor there is also an all gender restroom. All restrooms have changing tables. We do not have an adult changing table.

Food and Beverage

Food and beverages are not available or allowed in the museum. You may bring a water bottle or get a drink at the water fountains available on each floor of the museum. If you get hungry, you can leave and re-enter the museum again later. There are many restaurants in the neighborhood. If you have any special food or drink requests, please ask someone at the front desk for assistance.

Staff Assistance

The people who work at MOXI wear blue t-shirts. Our guest services staff are available to answer questions and help you at our front desk. On the museum floor, our staff are called Sparks. If you need help or want to share, you can talk to one of the friendly people in a blue MOXI Spark shirt. Be sure and ask a Spark if you need any resources or help in accessing the museum and its interactive exhibits and experiences. MOXI is a place for everyone in our community!

Emergency Evacuation

In the unlikely event of an emergency evacuation, do not use the elevators. Visitors on any floor should proceed to one of our two stairwells, where MOXI Sparks in blue shirts can provide assistance exiting the building. Visitors on the ground level can exit the building through the wheelchair accessible front and back exit doors.

Service Animals Policy.

MOXI abides by the Americans with Disabilities Act (ADA), and allows service animals trained to perform specific tasks for an individual with a disability, into all the public areas of the museum. Dogs and miniature horses are the only animals recognized as service animals by federal and state law. MOXI guest services staff may ask you two questions about your service animal: 1) Is the animal a service animal required because of a disability and 2) What work or task has the animal been trained to perform?

A service animal is required to be under control at all times by its handler, although a leash is not required. An out of control or disruptive animal may be required to leave the museum if the handler is unable to reestablish control over the animal or stop the disruptive behavior. Out of control behaviors include consistent barking, lunging or being aggressive towards people, or urinating or defecating on the premises. If the animal’s behavior warrants its removal from the museum, the animal’s handler can stay in the museum without the animal. Service animal relief areas are located at street level, outdoors, on any of the public grass or dirt areas near MOXI.

Emotional Support/Comfort Animal Policy

MOXI abides by the ADA regarding the accessibility of service animals because they perform a specific task for an individual with a disability. However, animals such as “comfort animals,” “therapy animals,” “companion animals,” or “emotional support animals” are not service animals as defined by the ADA and are not allowed in the museum.

Contact Info.

If you have other questions or would like information about additional accommodations, please contact MOXI at info@moxi.org or 805-770-5000.