MOXI abides by the Americans with Disabilities Act (ADA), and allows service animals trained to perform specific tasks for an individual with a disability, into all the public areas of the museum. Dogs and miniature horses are the only animals recognized as service animals by federal and state law. MOXI guest services staff may ask you two questions about your service animal: 1) Is the animal a service animal required because of a disability and 2) What work or task has the animal been trained to perform?
A service animal is required to be under control at all times by its handler, although a leash is not required. An out of control or disruptive animal may be required to leave the museum if the handler is unable to reestablish control over the animal or stop the disruptive behavior. Out of control behaviors include consistent barking, lunging or being aggressive towards people, or urinating or defecating on the premises. If the animal’s behavior warrants its removal from the museum, the animal’s handler can stay in the museum without the animal. Service animal relief areas are located at street level, outdoors, on any of the public grass or dirt areas near MOXI.
Emotional Support/Comfort Animal Policy
MOXI abides by the ADA regarding the accessibility of service animals because they perform a specific task for an individual with a disability. However, animals such as “comfort animals,” “therapy animals,” “companion animals,” or “emotional support animals” are not service animals as defined by the ADA and are not allowed in the museum.